86: Using Direct Action
87: Using Surprise
88: The Source of Innovation
89: Transforming Innovation Into Success
90: Hearing New Ideas
91: Examining New Ideas
92: Testing New Ideas
93: Using Innovation
94: The Basis of Innovation
95: Resisting Change
96: The Key to Innovation
97: Unleashing Innovation
98: Controlling the Course of Events
99: Dealing With Chaos
100: Planning for Chaos
101: The Source of Advantage
102: Getting the Most From People
103: Dealing With Pressure
104: Making People Powerful
